7/5/2018 - Planned outage - Noon to 6pm

Forum Guidelines and Information, Status, etc.
User avatar
FJRoss
Member
Posts: 233
Joined: Sat Apr 14, 2018 7:41 pm
FJRModel: 2011 A
Location: Fredericton NB (Canada)
x 36
x 109

Re: RE: Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by FJRoss » Fri Jul 06, 2018 8:13 am

extrememarine wrote:
Fri Jul 06, 2018 7:03 am
FJRoss wrote:For some reason, I can login from my phone but still get the down for maintenance message on my desktop. Both Chrome and IE.
Try clearing the browsing data (flush the cache). Also, type the address in the address bar instead of using a saved shortcut.

Sent from the Tapatalk app...
Tried clearing board cookies. Got maintenance message. Tried rebooting computer and typing in address. Also tried logout and login.
Might have to completely clear computer cache/cookies. Pain in the butt because it forgets passwords etc.

User avatar
wheatonFJR
Contributor
I post more than I ride
Posts: 9805
Joined: Wed Jan 16, 2013 6:10 pm
FJRModel: 2013 -"Lucky13" -motoman break-in by jwilly...
Location: Travelers Rest, SC
x 11026
x 5391

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by wheatonFJR » Fri Jul 06, 2018 8:22 am

I have no problem posting...so obviously something went horribly wrong.

Ross, hope it works for you soon.
Hoping to save the world, one post at a time...

User avatar
FJRoss
Member
Posts: 233
Joined: Sat Apr 14, 2018 7:41 pm
FJRModel: 2011 A
Location: Fredericton NB (Canada)
x 36
x 109

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by FJRoss » Fri Jul 06, 2018 8:32 am

Tried everything including clearing cookies and browsing history in Chrome. No idea what's going on.

User avatar
gixxerjasen
Veteran
Posts: 2366
Joined: Thu Feb 21, 2013 5:50 pm
FJRModel: 2007 Yamaha FJR1300AE
Location: DFW
x 1338
x 2117

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by gixxerjasen » Fri Jul 06, 2018 8:35 am

Was this the big move?
Looks like, new IP address.
Last edited by gixxerjasen on Fri Jul 06, 2018 8:41 am, edited 1 time in total.
My Blog
Current Bikes:2007 Yamaha FJR1300AE | 2016 Suzuki GSX-S1000 | 1998 KTM 250 EXC | 2001 Suzuki DRZ-400E
Family Bikes: 2006 Honda CRF70F | 2005 Honda CRF230F

User avatar
wheatonFJR
Contributor
I post more than I ride
Posts: 9805
Joined: Wed Jan 16, 2013 6:10 pm
FJRModel: 2013 -"Lucky13" -motoman break-in by jwilly...
Location: Travelers Rest, SC
x 11026
x 5391

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by wheatonFJR » Fri Jul 06, 2018 8:39 am

gixxerjasen wrote:
Fri Jul 06, 2018 8:35 am
Was this the big move?
Nah, I think we're still on that machine plugged into the hallway outlet. DON'T trip on the cord!

I obviously have no idea, but I think Wayne is still in the Detroit metro area.

I hope.
Hoping to save the world, one post at a time...

User avatar
extrememarine
HMFIC
Veteran
Posts: 3495
Joined: Sun Jan 13, 2013 12:17 pm
FJRModel: 2009 FJR
Location: SE Michigan
x 257
x 2337

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by extrememarine » Fri Jul 06, 2018 8:58 am

PM me if you need further assistance, we'll do what we can to sort out the issue on your device(s).
FJRoss wrote:
Fri Jul 06, 2018 8:32 am
Tried everything including clearing cookies and browsing history in Chrome. No idea what's going on.
Ride There!
-Wayne aka asphalt surfer...

IBA#60836

#Peteyismyhero

User avatar
extrememarine
HMFIC
Veteran
Posts: 3495
Joined: Sun Jan 13, 2013 12:17 pm
FJRModel: 2009 FJR
Location: SE Michigan
x 257
x 2337

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by extrememarine » Fri Jul 06, 2018 9:01 am

The site has been fully migrated to new host and hosting plan - so, yes, the "big move" is complete for FJRiders.com & Attacktheroad.com (which houses the storefront for event registration and the EOM website.
gixxerjasen wrote:
Fri Jul 06, 2018 8:35 am
Was this the big move?
Looks like, new IP address.
Mr Bill, gixxerjasen, AuburnFJR and 1 others loved this
Ride There!
-Wayne aka asphalt surfer...

IBA#60836

#Peteyismyhero

User avatar
Uncle Hud
Veteran
Posts: 2353
Joined: Thu Dec 08, 2016 1:52 pm
FJRModel: 2015 ES, scratched and gouged
Location: Smyrna, metro Atlanta
x 2900
x 1122

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by Uncle Hud » Fri Jul 06, 2018 12:04 pm

bungie4 wrote:
Thu Jul 05, 2018 11:43 am
Aw. So what am I supposed to do all afternoon?
Same thing I did. Hit the website URL two dozen times and get told "NO!"
_________________ You can't get into trouble in second gear. _________________

User avatar
DesignFlaw06
Veteran
Posts: 585
Joined: Mon Nov 07, 2016 9:49 am
FJRModel: 2006 FJR1300A
x 108
x 577
Contact:

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by DesignFlaw06 » Fri Jul 06, 2018 2:15 pm

I want to say thank you to all of you for being patient during this process and recognizing that this is not a full time gig for Wayne or me.

This change should be for the best. The new host offers much better speeds and finally all the domains and hosting plans are under one account (it was 4 separate accounts and 3 different companies before). The install of the software is much cleaner and everything should be easier to manage from the behind the scenes perspective. There probably won't be many major changes until the fall when riding season starts to wind down. This move was a big item to get off my plate.
ionbeam, LKLD, Mr Bill and 2 others loved this
2006 Yamaha FJR1300
2002 Honda Nighthawk 750
1985 Honda Nighthawk 250

User avatar
bungie4
Veteran
Posts: 3946
Joined: Sat Jan 19, 2013 7:43 pm
FJRModel: 2013 FJR 1300
x 1213
x 1876

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by bungie4 » Fri Jul 06, 2018 3:12 pm

We currently are in the midst of the worst outage since I started working here 7 or so years ago. 3hrs and counting.

I'm blaming Wayne.
Uncle Hud loved this
WWPD.
#SnowMexican
Note: The FJR1300ES offers a significant level of power & performance. It is not intended for novice or inexperienced riders.
Choo choo mf'r.

User avatar
Steel_Gin
Member
Posts: 316
Joined: Fri Oct 21, 2016 1:21 pm
FJRModel: 2012 FJR1300A
Location: Finger Lakes Region, NY
x 520
x 169

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by Steel_Gin » Fri Jul 06, 2018 3:46 pm

Thanks guys for all the time you put in behind the curtain!!
Old Forum name: deang

User avatar
NTXFJR
Contributor
Veteran
Posts: 1335
Joined: Sat Oct 22, 2016 7:17 pm
FJRModel: 2016 FJR1300A
Location: Midlothian, Tx
x 1767
x 763

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by NTXFJR » Fri Jul 06, 2018 7:36 pm

deang wrote:
Fri Jul 06, 2018 3:46 pm
Thanks guys for all the time you put in behind the curtain!!
+1
We travel not to escape life, but for life not to escape us.

Image

IBA # 65427

User avatar
wheatonFJR
Contributor
I post more than I ride
Posts: 9805
Joined: Wed Jan 16, 2013 6:10 pm
FJRModel: 2013 -"Lucky13" -motoman break-in by jwilly...
Location: Travelers Rest, SC
x 11026
x 5391

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by wheatonFJR » Fri Jul 06, 2018 9:00 pm

I think Wayne threw the ban hammer and missed. Cav texted awhile back and said he's been trying to get on Riders for 12 hours.
<insert Cav Face here>

It might be him or it might be Wayne.

Where are you putting your money???
Hoping to save the world, one post at a time...

User avatar
Cav47
Veteran
Posts: 1411
Joined: Sun Feb 16, 2014 7:42 pm
FJRModel: 2015 ES well appointed FJR
2012 KLX 250S
04 ABS well farkled rocket ship SOLD
Location: Central Illinois.
x 2332
x 1551

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by Cav47 » Fri Jul 06, 2018 10:34 pm

It was a cookies and browser history issue on my phone. Wayne talked/texted me through it.

Echo the sentiments of those that have expressed their gratitude for all the work here.

I now can prob get going on a ride report from the little clockwise circle I rode awhile back.
I often have found myself when I was not looking, nor did that discovery take place where I thought it would!

Image

User avatar
gixxerjasen
Veteran
Posts: 2366
Joined: Thu Feb 21, 2013 5:50 pm
FJRModel: 2007 Yamaha FJR1300AE
Location: DFW
x 1338
x 2117

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by gixxerjasen » Sat Jul 07, 2018 10:10 am

wheatonFJR wrote:
Fri Jul 06, 2018 9:00 pm
<insert Cav Face here>
Let's not.
My Blog
Current Bikes:2007 Yamaha FJR1300AE | 2016 Suzuki GSX-S1000 | 1998 KTM 250 EXC | 2001 Suzuki DRZ-400E
Family Bikes: 2006 Honda CRF70F | 2005 Honda CRF230F

User avatar
extrememarine
HMFIC
Veteran
Posts: 3495
Joined: Sun Jan 13, 2013 12:17 pm
FJRModel: 2009 FJR
Location: SE Michigan
x 257
x 2337

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by extrememarine » Sat Jul 07, 2018 1:10 pm

I think the next opportunity for fund raising is forum access tech support billed by minute...

Gees Bungie, maybe they need to hire the fjriders tech support team, we were only doen 5 hrs and 55 minutes...

Sent from the Tapatalk app...

Uncle Hud and wheatonFJR loved this
Ride There!
-Wayne aka asphalt surfer...

IBA#60836

#Peteyismyhero

User avatar
FJRoss
Member
Posts: 233
Joined: Sat Apr 14, 2018 7:41 pm
FJRModel: 2011 A
Location: Fredericton NB (Canada)
x 36
x 109

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by FJRoss » Mon Jul 09, 2018 6:59 am

Interesting... I tried everything to get back to the site on my work computer last Friday. Including multiple computer reboots, clearing browser cache and trying two different web browsers. I even tried accessing the site using mail links to notifications and by typing in the address (as opposed to bookmarked link). I had no issues with access from my phone or from home. Wasn't being deliberately blocked by work IT department but the FJRiders maintenance page may have been cached on the server. There were no issues with any other websites. Today, all is restored. Presumably the page cache "expired" as there was no deliberate action to restore it.
Uncle Hud loved this

User avatar
extrememarine
HMFIC
Veteran
Posts: 3495
Joined: Sun Jan 13, 2013 12:17 pm
FJRModel: 2009 FJR
Location: SE Michigan
x 257
x 2337

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by extrememarine » Mon Jul 09, 2018 11:13 am

Maybe some of the resident corporate I.T. professionals here can shed some light on how a company I.T. department manages network traffic, and how that might have contributed to you not being able to get on the site from a corporate network.

When we made the DNS change, Tim and I monitored while we waiting for the site to load from the new location. Funny thing was that I saw the new logo first, and it took another half hour or so before Tim saw it from his connection.
FJRoss wrote:
Mon Jul 09, 2018 6:59 am
Interesting... I tried everything to get back to the site on my work computer last Friday. Including multiple computer reboots, clearing browser cache and trying two different web browsers. I even tried accessing the site using mail links to notifications and by typing in the address (as opposed to bookmarked link). I had no issues with access from my phone or from home. Wasn't being deliberately blocked by work IT department but the FJRiders maintenance page may have been cached on the server. There were no issues with any other websites. Today, all is restored. Presumably the page cache "expired" as there was no deliberate action to restore it.
Ride There!
-Wayne aka asphalt surfer...

IBA#60836

#Peteyismyhero

User avatar
bungie4
Veteran
Posts: 3946
Joined: Sat Jan 19, 2013 7:43 pm
FJRModel: 2013 FJR 1300
x 1213
x 1876

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by bungie4 » Mon Jul 09, 2018 11:34 am

extrememarine wrote:
Mon Jul 09, 2018 11:13 am
Maybe some of the resident corporate I.T. professionals here can shed some light on how a company I.T. department manages network traffic, and how that might have contributed to you not being able to get on the site from a corporate network.

When we made the DNS change, Tim and I monitored while we waiting for the site to load from the new location. Funny thing was that I saw the new logo first, and it took another half hour or so before Tim saw it from his connection.
FJRoss wrote:
Mon Jul 09, 2018 6:59 am
Interesting... I tried everything to get back to the site on my work computer last Friday. Including multiple computer reboots, clearing browser cache and trying two different web browsers. I even tried accessing the site using mail links to notifications and by typing in the address (as opposed to bookmarked link). I had no issues with access from my phone or from home. Wasn't being deliberately blocked by work IT department but the FJRiders maintenance page may have been cached on the server. There were no issues with any other websites. Today, all is restored. Presumably the page cache "expired" as there was no deliberate action to restore it.
Not funny at all. When you make a DNS change, in your case, you re-mapped your IP's, it takes a while for it to propagate to all the routers on the Interwebs. Think like when you move homes and you tell the phone company your new address. You had to wait a year before all the phone books were next delivered. Same thing, but usually happens within 24 hours.
raYzerman and Uncle Hud loved this
WWPD.
#SnowMexican
Note: The FJR1300ES offers a significant level of power & performance. It is not intended for novice or inexperienced riders.
Choo choo mf'r.

User avatar
gixxerjasen
Veteran
Posts: 2366
Joined: Thu Feb 21, 2013 5:50 pm
FJRModel: 2007 Yamaha FJR1300AE
Location: DFW
x 1338
x 2117

Re: 7/5/2018 - Planned outage - Noon to 6pm

Post by gixxerjasen » Mon Jul 09, 2018 6:42 pm

Also, it depends on when you change your TTL (Time To Live). Time To Live is how long it takes for your DNS provider to refresh the DNS. If you are doing an DNS change then to shorten the downtime you shorten the TTL. However, you must change it x hours before you intend to do the change where x is the CURRENT TTL. I notice you shortened it down to 15 minutes but don't know when exactly that was done but it'd explain possibly why you saw the discrepancy.

There's a chance some DNS providers are ignoring the TTL and not refreshing often and it got stuck and they didn't get the update till much later.

Side note: Why set the TTL back up to a large number? Well, if you aren't going to be changing the DNS anytime soon there's no reason for a short TTL. A short TTL can cause a lot of network traffic too depending. However, the biggest reason, and I've been bitten by this one, is if your DNS host has an outage. Say your TTL is set to 4 hours. That means most will only check every four hours. If your DNS host has a 1 hour outage, there's going to be some trying to refresh during that time but largely your visitors won't see an issue and can continue surfing. However, if your TTL is set to 15 minutes and they have a 1 hour outage, you will have a minimum of 45 minute outage of your site.
My Blog
Current Bikes:2007 Yamaha FJR1300AE | 2016 Suzuki GSX-S1000 | 1998 KTM 250 EXC | 2001 Suzuki DRZ-400E
Family Bikes: 2006 Honda CRF70F | 2005 Honda CRF230F

Post Reply